Cancellation & Refund Policy
Simple and fair arrangements when plans change or something doesn’t go as expected.
We understand that plans can change. This policy explains how cancellations, rescheduling and refunds are handled for Neat Space bookings.
Neat Space (name, website & services) is currently operated by Clean Sweep Garbage Removal Ltd.
1. Cancelling or Rescheduling Your Booking
If you need to cancel or reschedule, please let us know at least 24 hours before your booking where possible.
We’ll do our best to accommodate reasonable changes to your booking.
2. Short-Notice Cancellations
If you cancel with less than 24 hours’ notice, we reserve the right to charge a reasonable cancellation fee, particularly where time, travel, equipment, materials, subcontractors or other resources have already been committed to your job.
A cancellation fee is not automatically charged in every case. Whether a fee applies, and the amount, will depend on the circumstances.
3. No Access or Unable to Complete the Job
If we arrive at the agreed location but cannot access the property, work area, items or vehicle, cannot contact you, or cannot carry out the job because of circumstances on the customer's side, we reserve the right to charge a reasonable call-out or cancellation fee.
Whether a charge applies will depend on the circumstances.
4. Weather & Rescheduling by Neat Space
Some services may need to be postponed because of weather, unsafe conditions, equipment issues, subcontractor availability or other circumstances outside our reasonable control.
If we need to reschedule, we’ll contact you as soon as reasonably possible and arrange another suitable time.
You will not be charged a cancellation or rescheduling fee when the change is initiated by us.
If you have already paid for work that we are unable to provide and another suitable arrangement cannot be agreed, the applicable payment will be refunded.
5. Deposits & Advance Payments
Most jobs do not require a deposit.
For larger jobs, work requiring materials, specialist subcontractors or jobs that take longer to complete, a deposit or advance payment may be required. Any such requirement and relevant arrangements will be discussed and agreed with you before the job starts.
If a booking involving a deposit or advance payment is later cancelled, any refund will depend on the circumstances, including any materials, subcontractor costs or other resources already reasonably committed to the job, and your rights under applicable New Zealand law.
6. Problems With Completed Work
If you have a genuine concern about a service we have completed, please contact us promptly and explain the issue.
We’ll assess the circumstances and, where appropriate, may arrange to correct or complete the work, provide another reasonable solution, or provide a partial or full refund.
Refunds are considered according to the circumstances and are not automatically provided simply because a customer changes their mind after agreed work has been completed.
7. Your Consumer Rights
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable New Zealand law.
8. Contact Us
If you need to cancel or reschedule a booking, have a concern about completed work, or want to discuss a refund, contact Neat Space through our usual contact options or email:
Neat Space is currently operated by Clean Sweep Garbage Removal Ltd.
Last updated: October 2026
